Preamble

These general terms and conditions of sale apply to room reservations and additional services made at Château La Bruguière. They are those in effect at the date of confirmation of your reservation on the various sites offering our services. They cancel and replace all previously published and/or accepted general terms and conditions of sale by the customer. They are deemed to have been read and accepted by the customer at the time of their online or telephone reservation.

Duration and Conditions of Stay

The client signing the contract must be over 18 years of age. They conclude the contract for the duration determined in their reservation and may not under any circumstances claim any right to remain on the premises. In the event of a desire to extend the stay, this will be done in consultation with the provider depending on availability.

In high season and bank holidays, stays are for a minimum of two nights. To preserve the peace and quiet of the estate, this area is for adults only. You are asked to respect all the furniture and objects in the property. The Customer undertakes to return the rooms in perfect condition, and to declare and assume financially, if necessary, any damage or broken or lost objects for which he/she is responsible.

Check-in

We are pleased to welcome you between 4:00 PM and 8:00 PM, Monday to Sunday. If you wish to arrive later, please make a request in advance at the time of booking.

Check-out

Please vacate your room by 11:00 am at the latest. If needed, a room is available for storing your luggage after check-out. Please note that access to the swimming pool is reserved for guests with a room. Late check-out will incur an additional night’s charge.

Opening/closing dates

In 2026, our bed and breakfast will be open from 25/03/2026 to 02/11/2026.

Breakfast

Breakfast is served from 9:00 am to 10:00 am. Plates, tables, and chairs are also available if you wish to have a picnic in the park.

Crockery, tables, and chairs are also available for a picnic in the park.

Parking

An outdoor parking lot is available within the estate.

Accessibility

For safety reasons related to compliance with the premises, we are unable to accept persons with reduced mobility.

Access to the rooms requires being able to climb the steps of the entrance staircase.

Smoking Ban

For everyone's comfort, smoking is strictly prohibited in the guest rooms and common areas. Given the high risk of fire during hot weather, a smoking area has been specifically provided in the park, with an adjacent ashtray. We thank you for being very vigilant when smoking outside for safety reasons.

Internet Access

Château La Bruguière provides its guests with wifi internet access throughout the establishment. The client agrees that the computer resources made available to them will not be used for fraudulent or illegal purposes, including committing any acts of infringement of third-party rights, hacking, and/or illegal downloading protected by copyright or neighboring rights as sanctioned by the Intellectual Property Code. The choice to use Château la Bruguière's wifi is entirely the responsibility of the client and releases the provider from any liability regarding its use.

Pets

Our furry friends are not allowed.

Access to the Natural Swimming Pool

You will be swimming in a natural, eco-friendly pond, maintained responsibly. Water quality is ensured through constant circulation, biological filtration, and oxygenation by aquatic plants. The water is pure and lively, like the rivers of the Cévennes, but delicate. We take great care to maintain it.

The pond is open daily from 7:00 am to 9:00 pm during the open season. Swimming is unsupervised, and a maximum of four people can swim at the same time.

Access is exclusively for resident guests. Please use the bathroom facilities provided in your room. The pond’s ecosystem cannot tolerate sunscreen, as with rivers. For those with sun sensitivity, we provide a full-protection sunscreen suitable for use in the pond.

We reserve the right to close the pond if water quality is in doubt. In general, guests are expected to follow all rules and instructions regarding the use of this space.

Tourist tax

The tourist tax is a local tax payable by guests to the hotel, which then forwards it to the tax authorities. The current rate is €0.77 per day, per adult, for the duration of the stay. It is payable by the guest upon presentation of the invoice.

Accommodation capacity

The contract is established for a specific number of people. If the number of clients exceeds this number, or is not in accordance with the terms of the reservation, the provider may refuse additional clients. This refusal cannot under any circumstances be considered as a modification or termination of the contract at the initiative of the owner, so that in the event of departure of a number of clients greater than those refused, the price corresponding to the cost of accommodation remains with the provider.

Personal Data

Pursuant to Law No. 2018-493 of 20 June 2018 on the protection of personal data and the General Data Protection Regulation (RGPD), the customer is informed that the information provided at the time of booking is subject to the processing of personal data for the purposes of managing bookings and customers, billing and payment requirements, as well as for commercial prospecting purposes. The service provider declares that it has taken out specific insurance cover with an insurance company for «rental of bed and breakfast accommodation and furnished tourist accommodation», the description and policy number of which may be provided on request. The customer is responsible for all damage caused by him/herself or by persons accompanying him/her under his/her responsibility. They should therefore check whether their main home insurance policy includes a holiday rental extension. The customer certifies that he/she is covered by civil liability insurance covering his/her own liability and that of any persons accompanying him/her. However, the service provider and/or its insurance company reserve the right to hold the customer liable in the event of damage, malice and/or negligence on the part of the customer.

Reservation and Cancellation Conditions

The displayed rates are prices per room, per night based on two people. Breakfasts and tourist taxes are included in the price. Rates do not include any additional services.

The non-flexible rate

Total payment at the time of booking, non-refundable, non-modifiable.

The flexible rate

Total payment at the moment ofA booking. Cancellation possible up to 7 days before arrival, before 12:00 PM. Free modifications up to 7 days before arrival, always before 12:00 PM, with the difference in price added if applicable.

Interrupted stayss

Any stay Interruption by the client, for whatever reason, will not result in any refund.

CancelTermination of stay by the Owner

Yes, Before the stay, if the owner has to cancel the booking, they will inform the client immediately and refund the full amount paid.

Rapof the General Terms and Conditions of Sale

LeThese general terms and conditions are regularly updated, particularly during changes to standards, regulations or laws.

LThese general terms and conditions of sale, including the privacy policy, the general terms of use of the site, and, where applicable, the specific conditions relating to certain offers, constitute the entire contract concluded between the customer and Château La Bruguière concerning their booking on the sites and cancel all other previous general terms and conditions of sale.

In the event that any provision of these is declared null in whole or in part, for any reason whatsoever, the other provisions shall remain in force.

Disputes

These General Terms and Conditions of Sale are governed by French law. It is recommended to favor amicable settlement of disputes by having the subject of the dispute recorded on the same day for immediate resolution or within a reasonable period considered reasonable by both parties. If the customer makes a complaint after leaving the establishment, they have 7 days to do so either :

By registered post with acknowledgement of receipt to the following address: Château La Bruguière 862 route de Quissac 30140 Tornac.

- By e-mail with acknowledgement of receipt to contact@chateaulabruguiere.com

After this period, no further complaints may be made. If the complaint is made within 7 days of the customer's departure, the establishment will deal with it within a maximum of 14 days following the complaint, in order to reach an amicable resolution in line with the interests of both parties.

If the dispute persists, only the courts of the jurisdiction where Château La Bruguière, the object of the rental, is located, shall have jurisdiction.